Everything you need to know about our service.
Please check this video for an additional guide:
Clothing, electronics, shoes, luxury goods, beauty products, home items, fitness gear, and more.
Note: Items classified as hazardous (e.g., perfumes, sprays, batteries) will automatically use Economy Shipping.
Yes. As long as the store ships within the U.S., we can help you purchase from it, even if they do not offer international shipping.
We cannot ship prohibited items such as weapons, illegal substances, and anything restricted by airline or customs regulations. We will notify you if an item falls under this category.
We accept payments via Wise (TransferWise), Dollar Card, Wire Transfer, USDT (Crypto Payment) and Naira transfer. Payment must be made before we purchase your items.
Shipping costs depend on total weight or volumetric weight, item category, destination country, and preferred shipping method.
This varies by shipping method:
Yes! We can receive multiple packages in the U.S. and ship them together. Consolidation helps reduce your total shipping cost.
Express Shipping
Your order ships with a tracking number and typically arrives worldwide within 5–7 days. Customs duties and taxes are the customer’s responsibility.
Standard Shipping
Orders leave our New York location on Fridays, during the same week we receive items from the vendor. Delivery usually takes 7–10 business days after dispatch. Nara covers customs and duties. Only local courier tracking numbers are available.
Economy Shipping
Economy orders also ship from New York on Fridays, during the week we receive the items. Delivery typically takes 2–3 weeks after dispatch. Only local courier tracking numbers are available. This option is available in select countries and is used for products classified as hazardous for air transport—such as perfumes, sprays, and batteries.
Delays may occur due to customs processing or holiday seasons.
Yes, we do.
We ship to most African countries via Express shipping. Please note that customs duties vary based on the country and customers are responsible to cover the cost. Standard and Economy shipping are available for selected countries.
If an item is unavailable when we attempt to purchase it, we’ll notify you immediately and offer alternatives or a refund.
We assist with returns only if the U.S. store accepts them. Costs associated with return shipping or re-shipping back to Africa are the customer’s responsibility unless covered by the store.
Yes, we offer Warranty Assistance as part of our value-added service.
If an item you purchased through us develops a fault within the U.S. warranty period:
Note: Warranty decisions depend on the manufacturer or store’s policies. Shipping costs for returning or reshipping items may be the customer’s responsibility unless the store covers them. Some brands do not offer international warranty—if so, we’ll advise you.
Yes. Upon request, we can perform a basic package inspection to confirm the correct items were received from the store before forwarding them.
If damage occurs during shipping, please notify us immediately with photos and videos. We will guide you through the claims process with the carrier or store.
You can reach us via the contact page on our website or through Instagram and WhatsApp. We typically respond promptly during business hours.