Returns & Exchanges

Returns are only possible if the original U.S. store accepts returns. Nara Africa acts as your purchasing and shipping agent—we do not manufacture or sell products directly.

If the U.S. store accepts a return, we will coordinate the process on your behalf. Not all stores accept returns for international purchases, and individual store policies apply.

All costs associated with returning an item to the U.S. store and reshipping a replacement or different item back to Africa are the customer’s responsibility, unless the store explicitly covers return shipping.

If you receive an incorrect item or a product with a manufacturing defect, please notify us immediately. We will:

• Contact the U.S. store on your behalf
• Coordinate the return or exchange process
• Arrange reshipping of the correct or replacement item

Please provide photos and a description of the issue when contacting us so we can resolve it as quickly as possible.

If your package arrives damaged during shipping, please notify us immediately with:

• Photos of the damaged packaging
• Photos or videos of the damaged item(s)
• A description of the damage

We will guide you through the claims process with the shipping carrier or store. Claims must be filed promptly—delayed reports may not be eligible for compensation.

If an item is unavailable when we attempt to purchase it, we will notify you immediately and offer alternatives or a full refund for that item.

If an item purchased through us develops a fault within the U.S. warranty period, we offer warranty assistance as part of our service:

• We help you contact the U.S. seller or manufacturer
• We coordinate the return or repair process in the U.S.
• We arrange reshipping of the repaired or replaced item back to Africa

Note: Warranty decisions depend on the manufacturer or store’s policies. Shipping costs for returning or reshipping items may be the customer’s responsibility unless the store covers them. Some brands do not offer international warranty—we’ll advise you accordingly.

Refunds are processed based on the original payment method and are subject to the U.S. store’s refund timeline. Nara’s service fees and shipping costs are non-refundable once the purchase has been made and items have shipped, unless otherwise agreed upon.

Upon request, we can perform a basic package inspection to confirm the correct items were received from the store before forwarding them to you. This service helps catch issues early and avoid costly international returns.